[About umbrella repair ticket]
At ICHIHARA, we provide an "Umbrella Repair Ticket" so that you can use your selected umbrella comfortably for a long time while repairing it so that it can be your partner on rainy days as long as possible. (Customers who purchased umbrellas over 10,000 yen)
Usage STEP
STEP1
Before sending the product for repair, please contact us by e-mail ( mail@ichihara-1946.com ).
①Name ②Phone number ③E-mail address ④"Details of repair" ⑤"Photo of repaired part"
Please do not forget to specify the above 5 points as mandatory items. Since there are many kinds of parts for umbrellas, it is an important step to check whether there are replacement parts and whether it can be repaired.
STEP2
As soon as your umbrella arrives at our company, we will estimate the repair fee and contact you for confirmation.
STEP3
If the repair requires a fee, you will be required to transfer the repair fee and the return shipping fee to us.
STEP4
Repair progress
STEP5
After the repair is completed, we will deliver the umbrella to your home.
【important point】
・The repair ticket will be a one-time free repair for one broken bone. (Equivalent to ¥3,000 for repairs, we can also handle other areas.)
・For repairs exceeding ¥3,000, ¥3,000 will be discounted from the repair price.
・Repairs are free of charge if the cost is less than ¥3,000
・The return shipping fee is ¥1,000. (Regardless of free repair or paid repair)
